Refund Policy

At RollerPaws, we want you to feel confident with your purchase. If you are not satisfied with your order, please contact us and we will do our best to help.

30-Day Guarantee

We offer a 30-day guarantee from the date your order is delivered.

To request a return or refund, please contact us within 30 days of receiving your order at:

info@rollerpaws.us

Return Eligibility

To be eligible for a return:

The item must be unused or in acceptable return condition
The item must be in its original packaging where possible
You must provide your order number or proof of purchase
The return request must be made within 30 days of delivery

Non-Returnable Items

We may not accept returns for:

Items damaged due to misuse
Items returned after the 30-day return window
Items without proof of purchase
Items not purchased directly from our store

Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

Your order number
Clear photos or video of the issue
A short description of the problem

If approved, we may offer a replacement, refund, or another suitable solution.

Return Shipping

Customers may be responsible for return shipping costs unless the item is damaged, defective, or incorrect.

Original shipping costs may not be refundable unless required by law or approved by our support team.

Refund Processing

Once your return is received and inspected, we will notify you about the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method. Please allow several business days for the refund to appear in your account.

Order Cancellations

If you need to cancel an order, contact us as soon as possible at: